The Support Ticket & Live Chat Plugin Built Inside WordPress
Metamint Helpdesk is a WordPress plugin that adds live chat, AI-powered ticketing, and a full support dashboard directly to your site — no external helpdesk subscription, no data leaving your server. Connect it to WooCommerce, Slack, Discord, or WhatsApp in a few clicks.
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Metamint Helpdesk
Your Helpdesk, Your Server
AI-powered customer support for WooCommerce, without the per-agent fees or third-party data lock-in
The Problem
Metamint helpdesk platforms charge per agent, lock your customer data in someone else’s servers, and force you to tab-switch between your support inbox and your WordPress dashboard just to look up a customer’s order.
The Solution
Metamint helpdesk installs directly into wp-admin. It connects to your WooCommerce and WordPress data natively, resolves repetitive tickets with AI, and hands complex conversations to your team — all from one screen, with your data staying on your own server.
Deliver faster support, reduce operational costs, and scale customer engagement with Metamint Helpdesk
Go Pro!Native Integration
Runs on your server. Reads your WooCommerce data. No API middleman.
The WooCommerce & Core Bridge
Autonomous AI Support Agent
AI-Drafting for Human Agents
Built-In Knowledge Base & Notices
100% Data Ownership & Sovereignty
Smart Ticket Routing & Triage
TRUSTED BY FOUNDERS & TEAMS
Addons
Extend Metamint helpdesk with Powerful Add-0ns
Enable only what you need: Slack, Discord, Signatures, Canned Replies, AI Bot, Email Filtering, WooCommerce, WhatsApp Business, and Multi-Inbox support — all included in one Pro license.
Comparison Table
Start for Free and upgrade anytime. All plans include everything you need to design, build, and ship faster.
| Feature | Metamint Helpdesk | Zendesk | Freshdesk | Tidio |
|---|---|---|---|---|
| Live Chat Widget | ✅ | ✅ | ✅ | ✅ |
| Unlimited Customers | ✅ | ❌ | ❌ | ❌ |
| Unlimited Support Users | Yes | ❌ | ❌ | ❌ |
| Email Piping | ✅ | ✅ | ✅ | ✅ |
| AI Bot | ✅ | ✅ | ✅ | ✅ |
| Agentic Support | ✅ | ❌ | ❌ | ❌ |
| WordPress MCP Ready | ✅ | ❌ | ❌ | ❌ |
| WooCommerce Integration | ✅ | Needs addon | ❌ | ✅ |
| Canned Replies | ✅ | ✅ | ✅ | ✅ |
| Slack | ✅ Native Dual Sync | ✅ Native App | ⚠️ Needs Marketplace App | ⚠️ One-Way Alerts Only |
| Discord | ✅ Native Dual Sync | ❌ No (Requires Zapier) | ❌ Poor (Third-party alert only) | ❌ No (Requires Zapier) |
| Zapier Integration | ✅ | ✅ | ✅ | ✅ |
| One Admin Interface | ✅ | ❌ | ❌ | ❌ |
| Signature | ✅ | ✅ | ✅ | ✅ |
| Lead Report | ✅ | Zendesk Sell (separate paid product) | Freshdesk = Freshsales (separate paid product) | ❌ |
| Filter Emails | ✅ | ✅ | ✅ | ✅ |
| Rating & Review | ✅ 3 types (emoji, 👍/👎, ⭐) + written review | ✅ (binary, Pro+ plan) | ✅ (custom scales | ✅ (5-emoji only) |
| Client Rating | ✅ | ❌ | ❌ | ❌ |
| Multi-Inbox | ✅ | ✅ | ✅ | ✅ |
| Free Plan Available | ✅ | ❌ | 6 months free | Highly Limited |
| Pricing (10 seats & 3 inboxes) | $129/YEAR | $690/mnth | $590/mnth | $204/mnth |
The AI Integration
Not a ChatGPT wrapper. A support engine grounded in your own data.
Who Is It For?
Built for the WordPress Ecosystem.
Pricing
Simple, yearly, honest
No monthly drip. No per-seat surprises. Cancel anytime, keep the plugin forever.
Free
$0
- Live Chat Widget
- Email Piping
- Unlimited Customers
- FAQ
- Notices
- Unlimited Support Users
- Dashboard Notification
- One admin interface for chat and support tickets
Addon
$129.00 /yr from second yearFor growing portfolios
$50
- Everything on Free
- AI Bot🔥
- Bot conversation to Support Ticket
- ChatGPT Integration
- Gemini Integration
- WordPress 7.0 MCP ready
- Slack Integration
- Discord Integration
- Email Filter (blacklist)
- SMTP Configuration
- Signatures
- Canned Replies
- WooCommerce Integration🔥
- WhatsApp Integration🔥
- Multiple Inboxes🔥
- Any future addons released when you have an active license.
FAQ
Asked, answered
Yes. Metamint Helpdesk reads WooCommerce order history, subscription status, and license keys natively and displays them next to each support ticket — no separate API integration needed.
Yes. The Free plan includes live chat, a frontend support dashboard, email piping, unlimited customers, and unlimited support agents. The Pro addon ($50 first year, $129/year after) adds AI features, WooCommerce integration, Slack, Discord, and WhatsApp.
No. The app does its work server-side; the storefront footprint is under 50. Metamint Helpdesk is a self-hosted WordPress plugin. It runs on your own server and stores ticket data in your own database, rather than a third-party platform.ms and Core Web Vitals-safe.
No. Core ticketing, live chat, and the support dashboard run entirely inside wp-admin. Some addons (Slack, Discord, WhatsApp, AI Bot) connect to external services you choose to authorize.
Metamint Helpdesk runs inside your WordPress install instead of a separate SaaS dashboard, has no per-agent pricing, and includes native WooCommerce order lookup — features Zendesk and Freshdesk require paid addons for.