Developer and user friendly docs

The complete guide to running Metamint Helpdesk. Learn how to install the plugin,set up user roles, and manage tickets, departments, priorities, FAQs and notices from the admin dashboard. Includes customer portal setup, IMAP email-to-ticket, SMTP delivery, email templates, notifications, the encrypted credentials vault, the floating chat widget, shortcodes and troubleshooting.

The technical reference for the core plugin. Covers the PHP and React architecture, file structure, custom tables, post/comment/user meta and options, post types and taxonomies, public and admin REST APIs and nonce authentication, SSE streaming, AJAX handlers, shortcodes, encryption, IMAP and SMTP, notifications, logging, all registered hooks, the security model and how to build your own addon.

User guide for the addon pack. Activate your licence, then configure eleven modules: Slack, Discord, WhatsApp, Zapier, WooCommerce, AI Bot, Multi-Inbox, Filter Emails, Signatures, Canned Replies and Rating & Review. Each section covers setup, configuration options and features — from Slack channel routing and the AI knowledge base to two-way WhatsApp messaging and multi-mailbox email fetching.

he integration reference for developers. Explains the addon manager lifecycle, the licence service and its gating behaviour, the self-hosted auto-updater, plugin constants, and every hook, filter, AJAX action and REST route exposed by both plugins. Includes a step-by-step guide to building a custom addon, deep dives on all eleven bundled addons, database and options storage, security guidelines, and coding standards.